dysons never lose their suction... sort of

I have been in love with the Dyson vacuum cleaner from the first moment I got it a couple of years ago. The commercials are always catchy with the trendy British accent and "it never loses its suction."

I had to make a call a couple of months ago and when I *finally* had a living person on the other end of the line, I said, "Yes... my Dyson has lost suction."

Seems that there was a design flaw in the earlier models and they are (for free) sending out complete new ones (just the suction part - which is the most important part of the vacuum).

The downside was that it took two months to receive the new part. Between being backordered and the company forgetting to complete the order, I had to call three times total.

The most important thing I can tell you about Dyson vacuums is to never ever rinse them out with water. It sort of worked out to get a new part for me because I had to google how to clean the turbine part and read to rinse out with water. What I was left with was a stinky old dog smelly vacuum smell. Hardly desirable.

Now I have a new one under warranty with no dog smell!